A knowledge management model for graduate development
The aim of this paper is to present a model for administrative knowledge management for the Graduate Support Division of the Instituto Politécnico Nacional (IPN). This administrative unit is important because it is responsible for managing the institution’s academic services at graduate level. A qua...
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| Format: | Online |
| Sprache: | spa |
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REDIE es una publicación del Instituto de Investigación y Desarrollo Educativo (IIDE).
2016
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| Online Zugang: | https://redie.uabc.mx/index.php/redie/article/view/579 |
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| Zusammenfassung: | The aim of this paper is to present a model for administrative knowledge management for the Graduate Support Division of the Instituto Politécnico Nacional (IPN). This administrative unit is important because it is responsible for managing the institution’s academic services at graduate level. A qualitative methodology was used based on in-depth interviews with graduate-level directors, experts in knowledge management and members of the institution. The results obtained support the use of administrative management tools based on Information Technology (IT), such as the design of a comprehensive dashboard, and the proposal that knowledge management processes be automated with digital repositories. The model identifies factors such as the relationships between people, technology, administrative knowledge and knowledge management processes, and is formed with innovative administrative contributions. |
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