Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument
This research, consisting of a descriptive study with a non-experimental design, involved an analysis to determine the validity and reliability of an instrument composed of seventeen items aimed at assessing the quality of service in the financial area of a public university by means of four variabl...
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| Main Authors: | , , |
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| Format: | Online |
| Language: | spa |
| Published: |
REDIE es una publicación del Instituto de Investigación y Desarrollo Educativo (IIDE).
2014
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| Online Access: | https://redie.uabc.mx/index.php/redie/article/view/560 |
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