Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument

Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument

This research, consisting of a descriptive study with a non-experimental design, involved an analysis to determine the validity and reliability of an instrument composed of seventeen items aimed at assessing the quality of service in the financial area of a public university by means of four variabl...

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Bibliographic Details
Main Authors: Alcantar Enríquez, Víctor Manuel, Maldonado-Radillo, Sonia Elizabeth, Arcos Vega, José Luis
Format: info:eu-repo/semantics/article
Language:spa
Published: REDIE es una publicación del Instituto de Investigación y Desarrollo Educativo (IIDE). 2014
Subjects:
Quality service
ISO 9001
2008
public universities
Calidad del servicio
ServPERF
universidades públicas
Online Access:https://redie.uabc.mx/index.php/redie/article/view/560
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