Analysis of the Quality of Service and Student Satisfaction at the School of Economics, University of Cartagena, Using a Structural Equation Model

Analysis of the Quality of Service and Student Satisfaction at the School of Economics, University of Cartagena, Using a Structural Equation Model

Structural equation models have been widely used to analyze the quality of service in various organizations, demonstrating their adaptability and efficacy in determining the variables that affect customer satisfaction. This article proposes the use of a structural equation model to determine the...

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Autores principales: Vergara Schmalbach, Juan Carlos, Quesada Ibargüen, Víctor Manuel
Formato: Online
Idioma:spa
Publicado: REDIE es una publicación del Instituto de Investigación y Desarrollo Educativo (IIDE). 2011
Acceso en liña:https://redie.uabc.mx/index.php/redie/article/view/274
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